Loyalty integration with Guest Ordering features

This area covers the multiple features available for a guest using Loyalty integrated with White Label Ordering products.

It focuses on what can be configured by customers in Loyalty and iOrder to achieve the desired guest journeys in White Label App and Web Ordering.

 

For fully understanding of this guide a few principles on how White Label Ordering, iOrder and Loyalty relate to each other have been highlighted below.

• iOrder Account (that can be associated to Loyalty): Refers to a user account created in iOrder This account is used by White Label Ordering (White Label App and Web Ordering), this account can be for a guests or a staff members and is not an admin account to the iOrder platform.

• Loyalty Card: Refers to the “Loyalty number” linked to a program that is provided to a guest or staff member either by a physical card collected in a venue or a virtual card provided by email from the Loyalty sign up widget or White Label Ordering sign up process.

• Loyalty Card Association to White Label Ordering: Refers to linking a Loyalty Card to an iOrder Account so the guest or staff member can use White Label App and Web Ordering to see some of their Loyalty details, accrue and redeem rewards.

 

Start by completing the Loyalty integration setup, follow on from this by completing any additional configuration and discover the other options available within Loyalty when integrating with Guest Ordering.